Returns & Refunds

Returns & Refunds

Last updated: 1 June 2026

This Returns & Refunds Policy explains how returns, refunds, damaged items, incorrect deliveries and defective products are handled when you purchase from the Quantum BT online store.

If you are a consumer purchasing online, you may have the right to withdraw from your purchase within 14 days without giving a reason, subject to applicable legal exceptions. This policy does not limit any mandatory rights you may have under European Union or national consumer protection laws.

1. Seller information

Quantum BT, UAB
Company code: 307526739
VAT number: LT100019735710
Registered address: Girulių g. 5, LT-12124 Vilnius, Lithuania
Email: quantumbt0@gmail.com

2. Scope of this policy

This policy applies to products purchased from the Quantum BT online store. It covers:

  • Returns under the consumer right of withdrawal;
  • Refunds after accepted returns;
  • Damaged, missing or incorrect items;
  • Defective or non-conforming products;
  • Return conditions for computer hardware and related products.

Separate rules may apply to warranty claims, manufacturer service procedures or business-to-business purchases where permitted by law.

3. Right of withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from the contract within 14 days without giving any reason, unless a legal exception applies.

The withdrawal period usually starts on the day you, or a person indicated by you other than the carrier, receives the goods. If your order is delivered in several packages, the withdrawal period may start from the day you receive the last package.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires. You can contact us by email using the contact details provided in this policy.

4. How to request a return

To request a return, please contact us by email before sending the product back. This helps us identify your order and provide the correct return instructions.

Please include:

  • Your order number;
  • Your full name and contact details;
  • The product you want to return;
  • The reason for return, if you wish to provide it;
  • Photos if the product is damaged, incorrect or defective.

Please do not send products back without contacting us first. Returns sent without sufficient information may take longer to process.

5. Return conditions

Returned products should be complete, properly packed and, where reasonably possible, returned with their original packaging, accessories, manuals, cables, protective materials, labels and proof of purchase.

You may inspect and test the product only as necessary to establish its nature, characteristics and functioning, similar to what would be allowed in a physical store. If the product is used more than necessary, damaged, incomplete or returned with missing accessories, we may reduce the refund to reflect the loss in value, where permitted by law.

6. Computer hardware return requirements

Because computer hardware can be sensitive to installation, static electricity, physical handling and compatibility issues, please take extra care when returning products such as graphics cards, processors, memory modules, SSDs, motherboards, power supplies and desktop PCs.

Returned hardware should:

  • Be securely packed to prevent transport damage;
  • Include all original accessories, brackets, adapters, cables, screws and documentation where applicable;
  • Keep serial number labels, warranty labels and product identification labels intact;
  • Not show signs of physical damage, liquid damage, burnt components, unauthorized modification or improper installation;
  • Be returned in anti-static packaging where applicable.

If a product is returned damaged due to poor packaging or improper handling during return shipment, this may affect your refund or warranty claim where permitted by law.

7. Products that may not be eligible for return

Some products may be excluded from return or withdrawal rights under applicable law. Depending on the circumstances, this may include:

  • Products made to your specifications or clearly personalized;
  • Sealed products that are not suitable for return for health or hygiene reasons once unsealed;
  • Digital content or services where performance has begun with your prior consent and where legal conditions for loss of withdrawal rights are met;
  • Products that are damaged due to misuse, improper installation, unauthorized modification or customer-caused damage.

This does not affect your legal rights if a product is defective, not as described or not in conformity with the contract.

8. Return shipping costs

For returns based on the right of withdrawal, you may be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law provides otherwise.

If the return is due to our error, an incorrect item, damaged delivery or a defective product confirmed under applicable rules, we will review the case and may cover or reimburse reasonable return shipping costs where required by law or approved by us.

9. Packaging and return shipment

You are responsible for packing the product securely for the return shipment. We recommend using the original shipping box or another strong protective box, suitable cushioning materials and tracked shipping.

For valuable computer hardware, we strongly recommend using a tracked and insured shipping method. Please keep the shipping receipt and tracking number until the return is completed.

10. Inspection of returned products

After we receive a returned product, we may inspect it to confirm its condition, completeness, serial number, accessories and eligibility for refund, replacement or warranty processing.

If the returned product is incomplete, damaged, used more than necessary, missing accessories or not the same product that was originally shipped, we may contact you before completing the refund or next step.

11. Refund processing

If your return is accepted, we will issue the refund using the same payment method used for the original transaction, unless another method is agreed or required by law.

We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back, where permitted by law.

Refund processing times may vary depending on Stripe, your bank, card issuer or payment provider. After we process the refund, it may take additional time before the amount appears in your account.

12. Delivery costs and refunds

If you withdraw from the entire order, the standard delivery cost paid for the original shipment may be refunded where required by applicable law. Additional costs resulting from your choice of a more expensive delivery method than the standard delivery option may not be refundable.

If you return only part of an order, delivery cost refunds may be adjusted depending on the order, shipping method and applicable law.

13. Damaged parcel on delivery

If the parcel appears damaged, opened or tampered with when delivered, please report this to the courier immediately and contact us as soon as possible.

Please keep the packaging and provide photos of:

  • The outer package;
  • The shipping label;
  • The damaged area;
  • The inner packaging;
  • The product and accessories.

This helps us investigate the case with the carrier and provide an appropriate solution.

14. Missing or incorrect items

If an item is missing from your order or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number, photos of the package and product received, and a clear description of the issue. We will review the case and, where appropriate, arrange replacement, missing item shipment, return or refund.

15. Defective or non-conforming products

If a product is defective, not as described or does not conform to the contract, you may have the right to repair, replacement, price reduction or refund under applicable consumer protection laws.

Please contact us with your order number, description of the issue, photos or videos where helpful, and any error messages or test results. For technical products, we may ask for additional information to help identify whether the issue is caused by a product fault, compatibility issue, installation problem or external factor.

16. Warranty claims

Warranty and defective product claims may require inspection, troubleshooting, manufacturer service evaluation or repair procedure. More detailed information is available in our Warranty Policy.

Manufacturer warranty terms may vary by product and brand. Any commercial manufacturer warranty applies in addition to your mandatory legal rights against the seller.

17. Reduced refund due to loss of value

If a returned product has been handled more than necessary to establish its nature, characteristics and functioning, or if it is returned damaged, incomplete or with missing accessories, we may reduce the refund to reflect the loss in value, where permitted by law.

This may apply, for example, where hardware has been damaged during installation, serial labels have been removed, accessories are missing, or the product cannot be resold as returned due to customer-caused condition changes.

18. Business purchases

If you purchase as a business customer, company or professional buyer, certain consumer withdrawal rights may not apply unless mandatory law provides otherwise or we agree separately in writing.

Business returns may be reviewed case by case and may be subject to separate commercial conditions.

19. Abuse of returns

We reserve the right to review return requests where we reasonably suspect fraud, misuse of the return process, product switching, serial number mismatch, intentional damage or repeated abusive return behavior.

Nothing in this section limits mandatory consumer rights under applicable law.

20. Contact

To request a return, report a damaged item or ask about a refund, please contact us:

Quantum BT, UAB
Email: quantumbt0@gmail.com
Address: Girulių g. 5, LT-12124 Vilnius, Lithuania