Delivery

Delivery Information

Last updated: 1 June 2026

This Delivery Information page explains how orders placed on the Quantum BT online store are processed, shipped and delivered. We aim to provide reliable, clear and secure delivery for all customers.

1. Seller information

Quantum BT, UAB
Company code: 307526739
VAT number: LT100019735710
Registered address: Girulių g. 5, LT-12124 Vilnius, Lithuania
Email: quantumbt0@gmail.com

2. Order processing

Orders are processed after payment has been successfully received and confirmed. Processing usually takes place on business days, excluding weekends and public holidays.

If an ordered product is temporarily unavailable, requires additional confirmation or cannot be supplied, we will contact you using the contact details provided during checkout.

3. Delivery countries

We primarily deliver orders within the European Union. Delivery availability, shipping methods and delivery costs may depend on the destination country, product size, product weight and selected carrier.

If delivery to your country is not available during checkout, please contact us before placing an order.

4. Estimated delivery time

Estimated delivery times may vary depending on the destination, carrier, product availability and external circumstances. Unless a different delivery time is shown during checkout or agreed with you, we aim to deliver orders within a reasonable period after order confirmation.

For deliveries within Lithuania, the estimated delivery time is usually shorter than for international deliveries. Deliveries to other EU countries may take longer depending on the courier network and destination country.

Please note that delivery times are estimates and may be affected by customs procedures, courier delays, high seasonal demand, public holidays, weather conditions or other circumstances outside our direct control.

5. Delivery costs

Delivery costs are shown during checkout before the order is confirmed. The final shipping cost may depend on the delivery address, selected shipping method, product quantity, product weight and package size.

If free delivery is available for certain products, order values or destinations, this will be displayed during checkout or in the relevant promotion terms.

6. Delivery address

You are responsible for providing a complete, accurate and accessible delivery address. Please make sure that your name, phone number, email address, street address, postal code, city and country are correct before confirming the order.

If the delivery address is incorrect or incomplete, the shipment may be delayed, returned to us or incur additional delivery charges. If you notice an address mistake after placing an order, please contact us as soon as possible.

7. Receiving the parcel

When receiving your parcel, please check the package condition before accepting it whenever possible. If the package appears visibly damaged, opened or tampered with, please report this to the courier immediately and contact us without delay.

For valuable computer hardware, we recommend inspecting the parcel carefully and keeping the packaging materials until you are sure the product is complete and functioning properly.

8. Damaged, missing or incorrect items

If your parcel arrives damaged, if any item is missing, or if you receive an incorrect product, please contact us as soon as possible after delivery.

To help us investigate the issue quickly, please provide:

  • Your order number;
  • A description of the issue;
  • Photos of the outer package;
  • Photos of the damaged product or incorrect item, if applicable;
  • Photos of the shipping label and any visible damage.

We will review the case and, where appropriate, arrange a replacement, repair, refund or other suitable solution in accordance with applicable consumer protection rules.

9. Missing or delayed delivery

If your order has not arrived within the estimated delivery period, please contact us so that we can check the shipment status with the carrier.

If goods are not delivered within the agreed delivery time or, where no specific delivery time was agreed, within the period required by applicable law, you may ask us to complete the delivery within an additional reasonable period. If delivery is still not completed within that additional period, you may have the right to cancel the order and receive a refund in accordance with applicable consumer protection rules.

10. Failed delivery and uncollected parcels

If the courier cannot deliver the parcel because the delivery address is incorrect, the recipient is unavailable, or the parcel is not collected from a pickup point within the required time, the parcel may be returned to us.

In such cases, we may contact you to arrange a new delivery. Additional delivery charges may apply if the failed delivery was caused by incorrect information or failure to collect the parcel.

11. Risk of loss or damage

For consumer orders, the risk of loss or damage generally passes to you when you or a person indicated by you receives the goods. If you arrange your own carrier independently and that carrier was not offered by us, different rules may apply under applicable law.

12. Delivery restrictions

Some products may be subject to shipping restrictions because of size, weight, value, destination or carrier limitations. If a product cannot be shipped to your selected destination, we will inform you where possible before or shortly after order confirmation.

13. Contact

If you have any questions about delivery, shipping costs or the status of your order, please contact us:

Quantum BT, UAB
Email: quantumbt0@gmail.com
Address: Girulių g. 5, LT-12124 Vilnius, Lithuania